Privacy policy

This Privacy Policy describes how Krogik LLC collects, uses, and shares personal information when you visit our website, place an order, contact us, or interact with our store.

Contact Us

If you have any questions about this Privacy Policy, your order, returns, refunds, or customer support, please contact us:

Business Name: Krogik LLC

Email: info@krogik.com

Phone: +1 267-225-8222

Business Mailing Address:
1207 Delaware Ave, Suite 2160
Wilmington, DE 19806
United States

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM ET

We aim to respond to customer inquiries within 24–48 business hours.

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect certain information needed to operate our store, process orders, provide customer support, prevent fraud, and improve the shopping experience.

This may include:

Device Information
We may collect information about your browser, IP address, time zone, device type, pages viewed, products viewed, referring pages, and how you interact with our website. This information helps us load the website correctly, understand store performance, protect against fraud, and improve the customer experience.

Order Information
When you make or attempt to make a purchase, we may collect your name, billing address, shipping address, email address, phone number, payment information, order details, and other information needed to process, fulfill, and support your order.

Customer Support Information
When you contact us, we may collect your name, email address, phone number, order number, and any information you choose to provide so we can respond to your request.

How We Use Your Information

We use personal information to:

Process payments and fulfill orders
Arrange shipping and delivery
Send order confirmations, shipping updates, and customer service messages
Respond to customer questions, return requests, and support inquiries
Screen orders for potential risk, fraud, or unauthorized activity
Improve our website, products, services, and customer experience
Provide marketing, advertising, or promotional communications when allowed by law and customer preferences
Measure advertising performance and understand how customers interact with our store
Comply with legal, tax, accounting, and business obligations

Sharing Personal Information

We share personal information with service providers that help us operate our store, process orders, provide customer support, deliver products, prevent fraud, and improve our services.

For example, we may share information with:

Shopify, which powers our online store
Payment processors used to securely process payments
Shipping and fulfillment partners used to deliver orders
Analytics providers used to understand website performance
Advertising platforms used to measure or improve marketing
Customer support, fraud prevention, and store operation service providers

We may also share information if required to comply with applicable laws, regulations, legal requests, court orders, or to protect our rights, customers, business, and website security.

Payments

Payments are processed securely through Shopify checkout and supported payment providers. Krogik LLC does not store full credit card numbers or full payment details on our own systems.

Cookies and Tracking

Our website uses cookies and similar technologies to help the store function properly, remember preferences, support checkout, analyze website performance, prevent fraud, and improve the shopping experience.

Cookies may be used for:

Shopping cart and checkout functions
Customer account and login functions
Website analytics
Fraud prevention and security
Marketing and advertising measurement

You can control or disable cookies through your browser settings. Please note that blocking cookies may affect parts of the website, including cart or checkout features.

Advertising and Analytics

We may use analytics and advertising tools, including Google and other advertising platforms, to understand how visitors use our website, measure advertising performance, improve our store, and show relevant ads where permitted.

These tools may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website and advertisements. You can manage some advertising preferences through your browser, device settings, or advertising platform settings.

Data Retention

When you place an order, we keep order information for our records unless and until we no longer need it or you request deletion where allowed by law.

We may retain certain information as needed for order history, customer support, fraud prevention, tax, legal, accounting, security, or business record purposes.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we hold about you.

You may also have the right to opt out of certain uses of personal information, including certain types of targeted advertising, where required by applicable law.

To make a privacy request, please contact us at:

Email: info@krogik.com

We may need to verify your identity before completing certain privacy requests.

Minors

Our website is not intended for children under the age of 18. We do not intentionally collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection and usage practices when we detect this signal from a browser.

Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, legal requirements, or business operations.

The latest version will always be posted on this page.