Refund policy

At Krogik LLC, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us so we can review your request and help with the next steps.

14-Day Return and Exchange Policy

You have 14 days from the date you receive your order to request a return or exchange.

To be eligible for a return or exchange, the item must be unused, undamaged, in the same condition that you received it, and in its original packaging. Proof of purchase may be required.

Items that are damaged after delivery, misused, installed incorrectly, altered, missing parts, or returned in used condition may not qualify for a return, exchange, or refund.

How to Start a Return or Exchange

To request a return or exchange, please contact us at:

Email: info@krogik.com

Please include your order number, the item you are requesting to return or exchange, and a brief explanation of your request. For damaged, defective, or incorrect items, please include clear photos or videos showing the issue.

Once your request has been reviewed and approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Please do not send returns to our business mailing address unless our support team specifically instructs you to do so. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when the return or exchange is due to customer preference, including ordering the wrong size, color, variant, or model, changing their mind, ordering by mistake, or no longer wanting the item.

For items that arrive damaged, defective, or incorrect due to our error, please contact us at info@krogik.com. We will review the issue and, if approved, provide instructions for a replacement, exchange, refund, or return where appropriate.

If a return shipping label is provided by Krogik LLC for an approved return, the cost of the label may be deducted from the final refund amount when the return is not due to damage, defect, or an incorrect item caused by our error.

We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item.

Exchanges

We may offer exchanges for eligible items when available, including cases where a customer ordered the wrong size, color, variant, or model.

To qualify for an exchange, the item must be unused, undamaged, in its original packaging, and approved for return. Items that are damaged after delivery, misused, installed incorrectly, altered, missing parts, or returned in used condition may not qualify for an exchange.

Customers are responsible for return shipping costs for exchanges caused by customer preference or ordering mistake. For damaged, defective, or incorrect items, please contact us so we can review the issue and provide the appropriate next steps.

Exchanges are subject to product availability and return approval. If the requested replacement item is not available, we may offer a refund instead.

Order Cancellations

Orders may be canceled and refunded if they have not yet been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled. In this case, you may request a return or exchange after receiving the item in accordance with this policy.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within up to 10 business days after the returned item is received and inspected. Your bank or payment provider may take additional time to post the refund.

Original shipping charges, if any, are non-refundable unless the return is due to damage, defect, an incorrect item caused by our error, or as otherwise required by law.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at info@krogik.com. Please include your order number and clear photos or videos of the issue. We will evaluate the issue and work with you to provide a replacement, exchange, refund, or return where appropriate.