Shipping policy

When will my order arrive?

Orders are typically processed within 1–4 business days.

After processing, estimated delivery within the United States is 5–12 business days.

Total estimated delivery time is usually 6–16 business days from the date the order is placed.

Tracking information is emailed once the order has shipped. If your order has not arrived within 4 weeks, please contact us and we will investigate the shipment and work with you to provide a replacement or refund where appropriate.

Where do you ship?

We currently ship within the United States only.

Shipping times may vary depending on delivery location, carrier delays, weather, holidays, or other factors outside our control.

How much does shipping cost?

We currently offer free standard shipping on all orders within the United States.

Can I track my package?

Yes. A tracking number will be sent to your email once your order has shipped.

You can track your package using the tracking link provided in your shipping confirmation email. In some cases, tracking emails may arrive in your promotions or spam folder. If you do not receive tracking information, please contact us and we will resend it.

My order has not arrived.

Please contact us at info@krogik.com with your order number, and we will help review the status of your order.

Business Name: Krogik

Email: info@krogik.com

Phone: +1 267-225-8222

Business Mailing Address: 2304 E Hazzard St, Philadelphia, PA 19125, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to customer inquiries within 24–48 business hours.

What payment methods do you accept?

We accept major credit and debit cards and supported accelerated checkout options shown at checkout.

How do I place an order?

Ordering on our site is simple. When you find a product you like, add it to your cart and follow the checkout steps. Our checkout is secure, and payment information is safely processed through supported payment providers.