Refund Policy

Our company is committed to ensuring customer satisfaction, and we stand behind the quality of our products. To provide you with the best service, we have outlined our return policy below:

Money-Back Guarantee and 14-Day Warranty:

We offer a comprehensive money-back guarantee for all orders and a 14-day warranty. This means that you have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging. Additionally, you must provide the receipt or proof of purchase. Please note that the cost of shipment back to our warehouse is the buyer's responsibility.

Return Process:

To initiate a return, you must first contact us at info@krogik.com. and request authorization. Items sent back to us without prior authorization will not be accepted. Please note that the customer bears the responsibility of returning the product at their expense.

Cancellations:

We understand that circumstances may change, and we are happy to cancel and refund any orders that have not been shipped yet. Our standard processing time is 3-4 days. If a refund is requested for an item that has already been dispatched, we won't be able to modify or cancel it. To process a refund for shipped items, you must contact us within 24 hours of the purchase.

Customer Responsibility for Return Shipping:

Please be aware that customers bear the responsibility of returning the product at their expense. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Product Inspection and Refund Process:

Once we receive the returned product, we will inspect it for any damage. The refund will be issued based on the condition of the item. If the product is in the same condition as when it was sent, we will process the refund accordingly.

Contact Information:

For any questions or concerns regarding returns, cancellations, or other inquiries, please contact us at info@krogik.com. We are here to assist you and ensure a positive shopping experience.

Damages and Issues:

Upon receiving your order, please inspect the items carefully. If you find the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and provide you with options for a refund or exchange.

Thank you for choosing our products. We appreciate your business and are dedicated to making your shopping experience with us exceptional.